How we operate, serve clients, and protect your interests. Our commitment to transparency and quality.
Founder-Led Delivery: Every consultation and major project kickoff includes direct access to our founders. We don't hand you off to junior staff or third-party vendors. Your project receives personal attention from decision-makers.
Clear Scope & Timelines: We provide written scope documents with realistic timelines before work begins. No vague "it will be done when it's done" promises. You'll know exactly what you're getting and when.
Production-Ready Systems: Everything we build is designed for production deployment from day one. We don't ship demos or proof-of-concepts. You get working systems ready to handle real-world usage.
Your Data, Your Ownership: You own all data, code, and systems we build. Full source code transfer and documentation is standard on every project. Not optional — it's the default.
Secure Processing: Client data is encrypted in transit and at rest. We follow industry-standard security practices and comply with GDPR, CCPA, and DPDP regulations.
No Data Selling: We never sell, share, or use client data for any purpose other than delivering your service. This is non-negotiable.
Transparent Pricing: No hidden fees. All costs are discussed upfront. If the scope changes, we discuss the impact on timeline and cost before proceeding.
Milestone-Based Payments: Large projects are broken into milestones with deliverables at each stage. You pay as work is completed, not all upfront.
Money-Back Guarantee: If you're unhappy with the quality of work delivered, we'll refund your payment or redo the work at no cost. Your satisfaction is the baseline.
Post-Launch Support: After systems go live, we provide 30 days of free support to fix bugs and help your team learn the system.
Optional Retainers: After the initial period, we offer optional maintenance retainers (₹5K-15K/month depending on scope) for ongoing monitoring, updates, and improvements.
Responsive Communication: We respond to urgent issues within 4 hours, standard requests within 24 hours.
Code Ownership: You own 100% of custom code we write. We retain rights to general frameworks and patterns we've built for reuse across clients (with your permission).
Documentation & Knowledge Transfer: You get full source code, architecture diagrams, API documentation, and a handover session so you can maintain or extend the system independently.
Open Source Contributions: If we build reusable tools or components, we may contribute them to open source with your permission (your specific code/data is always private).
Non-Disclosure: We sign NDAs for all client projects. Your business details, data, and outcomes remain confidential unless explicitly agreed otherwise.
Case Study Requests: We may ask permission to feature your project in our portfolio or case studies (anonymized if preferred). This is always optional — never mandatory.
No Lock-In: All systems and code are yours. You can switch providers, hire your own team, or maintain the system yourself at any time without penalties.
Clean Handovers: If the engagement ends, we provide full documentation, source code, and a transition period to ensure continuity with your new team.
Direct Communication: Any disputes are resolved through direct conversation with our founders first. We aim to resolve issues quickly and fairly.
Mediation: If needed, we agree to neutral mediation before pursuing any legal action.
Our policies exist to protect both you and us. If anything is unclear or you have concerns, book a call and we'll discuss directly.
Last updated: January 2025. These policies are reviewed and updated regularly to reflect our commitment to transparency and fairness.